1 min readAug 9, 2026by jakub
Advanced FAQ
Put the answer where the question happens: Advanced FAQ surfaces the right Q&A on product pages, category pages and a searchable FAQ hub, so shoppers get unblocked at the decision point instead of opening a support ticket. Every answer can grow into its own SEO-ready detail page with FAQPage JSON-LD — your support knowledge becomes organic traffic.
Latest version: 1.1.0 — changelog
Why it matters
- Fewer support tickets: shoppers find delivery, returns, and product answers themselves — in context, without leaving the page.
- More organic traffic: per-FAQ detail pages with meta fields and FAQPage JSON-LD structured data qualify for rich results.
- Higher conversion: product-page and category-page FAQ blocks answer purchase-blocking questions at the decision point.
- Content-gap insight: storefront FAQ searches are recorded (with privacy filtering and retention pruning) so you see what customers ask that you have not answered yet.
What you get
| Feature | Benefit |
|---|---|
FAQ hub at /faq with topic sidebar, search and Guides (standalone FAQ pages) | One self-service destination shoppers can actually search |
| Product-page and category-page FAQ blocks with configurable position and item limit | Purchase-blocking questions get answered where the buying decision happens |
| Per-FAQ detail pages with URL key, meta title/description and FAQPage JSON-LD output | Every answer becomes an indexable page that can earn rich results |
| Topics, tags and per-store content overrides | Organize hundreds of answers across store views without duplicating content |
| Auto-assignment rules (condition builder) | New products pick up the right FAQs automatically — no manual curation |
Qoliber FAQ Block widget | Drop curated FAQ lists into any CMS page or block |
| Optional top-navigation FAQ link with configurable label | Make the hub discoverable from every page |
| Search Insights — recorded storefront search phrases with retention control | See what customers ask that you have not answered yet |
| AI-assisted answer drafting via pluggable providers (Anthropic Claude, OpenAI GPT, Google Gemini, xAI Grok) | Draft answers in seconds and edit before publishing |
| OpenSearch-backed FAQ search with a durable reindex queue | Search stays fast and current as your FAQ base grows |
Why merchants pick Advanced FAQ
- Hyvä-native. A dedicated Hyvä companion module with CSP-compatible, Tailwind/Alpine-native templates — Luma and Hyvä from one extension.
- API-first. Read-only storefront REST endpoints and GraphQL queries for headless setups, plus protected admin REST endpoints for integrations — see the API reference.
The suite is modular: a core package plus seven opt-in satellites — see the module reference for what each one does.
Supported versions: PHP ~8.1.0 || ~8.2.0 || ~8.3.0 || ~8.4.0 || ~8.5.0;
Magento 2.4.x (magento/framework ^103.0, magento/module-catalog ^104.0,
magento/module-cms ^104.0).